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SITE POLICY

GENERAL CONDITIONS OF SALE of the website www.ssheena.it.

Subject

1.1 The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the “Purchasers” or “Purchaser”), through electronic means, of goods (hereinafter, for the sake brevity, the “Item” or “Goods”) displayed on the website www.ssheena.it (hereinafter, for the sake of brevity, the “Website”), managed by SSHEENA S.R.L.. – with headquarters in CORSO SAN GOTTARDO 15, 20136 MILANO Italy, VAT No.: 09461220965 (hereinafter, for the sake of brevity, “ssheena”).

1.2 The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.

1.3 Moreover, Purchasers will benefit from the protection provided for in the event of entering into distance agreements pursuant to Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as well as all further statutory protections set out for Purchasers under the same Consumer Code http://www.codicedelconsumo.it/.

1.4 The sections “Shipping and Delivery”, “Returns and Exchange”, “Payment” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.

2. Conclusion of the Agreement

2.1 In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections.

2.2 In particular, the steps to proceed with a purchase are as follows:
a) the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;
b) the Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual “shopping cart”. The contents of the shopping cart can always be viewed by the Purchaser prior to placing the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times;
c) to make the purchase, the Purchaser shall register on the site, by providing their e-mail address and choosing a password, which will allow them to access the Website;
d) as an alternative to the Website registration, the Purchaser will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in ssheena database only for the period of time necessary for the execution of the order, and the Purchaser will be asked to enter the same data for each new order;
e) in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping cart” section;
f) the Purchaser may change the selected Goods and data entered up until the final submission of the order;

2. 3 The Purchaser can pay with different payment methods certified by Axerve platform:
https://www.axerve.com/e-commerce/pagamenti

2.4 Once the purchase order has been received, Ssheena will send an order confirmation receipt to the Purchaser’s e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her e-mail account.

2.5 The Agreement will be filed in .pdf format and sent using the registered e-mail address; it will also be stored electronically by ssheena.it.

3. Rights and Obligations of the Parties

3.1 ssheena.it will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated courier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Orders & Shipping” section of the Website.

3.2 ssheena.it assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond ssheena’s control.

3.3 In the event that one or more Goods are unavailable, ssheena.it will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, ssheena.it will refund the Customer – by crediting the Purchaser’s payment card provided for purchase – for the sale price and also, where the purchase relates only to the one Item which is unavailable, the shipping costs.

3.4 In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.

3.5 At the time of delivering the Goods by the courier service responsible for their transport, the Purchaser shall check, in the presence of the courier:
a) that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;
b) that the quantity and type of Goods ordered is as indicated in the delivery note and order.

3.6 Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the courier upon delivery of the Goods.

3.7 The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to ssheena.it and shall undertake to promptly notify them of any changes in the previously provided data.

4. Conformity of the Goods

4.1 ssheena.it shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves.
However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.

4.2 In the event that the Goods delivered are found to be faulty or different from the Goods ordered, ssheena.it shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative:
a) the delivery of Goods which are identical to those ordered according to stock availability, or
b) the delivery of equivalent Goods in quality and price according to stock availability, or
c) the refund of the price of the Goods and shipping costs.

4.3 The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.

4.4 In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear.

5. Withdrawal

5.1 In accordance with the provisions of the Consumer Code, the Purchaser is entitled to withdraw from the agreement without paying penalties and without specifying their reasons, starting from the receipt of the order confirmation sent by ssheena.it and within fourteen working days from receipt of the Goods.

5.2 Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to ssheena.it within said period of 14 working days from the date of delivery of the Goods.

5.3 In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to ssheena.it no later than two weeks from the sending of said notification.

5.4 More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Returns and Refunds” section of the Website.

5.5 An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence.

5.6 In particular, the Goods must be returned:
a) properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or dirtied), with their specific customized serial number tag, with all accessories and documentation provided by ssheena.it;
b) bearing the delivery note (found in the original packaging), to allow ssheena.it to identify the Purchaser (order number, name, surname and address);
c) without manifest signs of use, apart from those associated with the performance of a normal test of the Item.
They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial and shall not be in a condition that does not allow them to be resold;

5.7 The costs of returning the Goods shall be borne by the Purchaser, as specified more clearly in the “Returns and Exchange” section of the Website.

5.8 As a result of the Purchaser exercising his/her right of withdrawal in accordance with these General Conditions of Sale, ssheena.it shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date when ssheena.it is made aware of the Purchaser’s exercise of the right of withdrawal.

5.9 Where the Purchaser fails to comply with the conditions laid down in Article 5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.
Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.

5.10 The right of withdrawal, however, shall not apply in relation to:
a) customised Goods or Goods which, by their nature, cannot be returned or are liable to deteriorate or change rapidly;
b) Sealed electronic/IT goods, cosmetics and perfumes which have been opened by the Purchaser;

6. Protection of personal data

6.1 ssheena.it undertakes to respect the confidentiality of personal information collected when registering on the Website and/or provided at the time of purchase by the Purchaser, and to process it in accordance with the rules laid down under Legislative Decree. 196/03.

6.2 In this regard, please refer to the detailed information outlined in the “Privacy & Cookie Policy” section.

7. Miscellaneous

7.1 ssheena.it reserves the right to modify, at any time, the present General Conditions of Sale.

7.2 The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.

7.3 Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.

7.4 ssheena.it’s mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfilment, nor as a desire to waive the provisions agreed between the parties.

8. Communications:

8.1 For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact ssheena.it at the addresses indicated in “Contacts” section of the Website.

9. Applicable Law and Settlement of Disputes:

9.1 The present General Conditions of Sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.

9.2 In the event of a disservice or dispute between SSHEENA SRL and one of our users/customers, we guarantee, as of now, our participation in an attempt to achieve a friendly solution, which the user can put forward on RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of Milan’s Chamber of Commerce, which makes it possible reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and secure manner.

Summary Window prior to Order Acceptance:

Products purchased on this Website are sold directly by Sheena S.r.l., with headquarters in Corso San Gottardo 15, 20136 Milano Italy, VAT No.: 09461220965 (hereinafter, for the sake of brevity, “ssheena.it”). You will also find information about orders and shipping, refunds, and returns of products purchased on this Website in the “Returns and Exchange” section of the Website.
You have the right to withdraw from the contract concluded with ssheena.it without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on this site. To withdraw from the contract you must request a refund in the appropriate section of the site once logged in with your account.
The right of withdrawal being properly exercised shall depend on the following conditions also being met:
a. The Return Form and security seal must still be intact and attached to the returned items. They must not be removed or cut in any way.
b. The items articles must not have been worn, washed or altered in any way and must not show any sign of use. The soles of footwear must be in perfect condition and must not be marked in any way.
c. Items must be returned with all original tags, packaging and other accessories (bags, hangers, garment bag, etc.) that were received with your order; the returned products must be delivered to the forwarding agent within fourteen (14) days starting from when you notify ssheena.it of your decision to withdraw from the agreement.
The shipping costs for the return of items purchased at full price or discounted by less than 30% shall be borne by Ssheena. The shipping costs for the return of items discounted by more than or equal to 30% shall be borne by the customer. Any customs charges shall also be paid by the customer. Ssheena recommends that all returns be shipped via DHL using the codes provided by our customer service. If you wish to use another carrier other than DHL, you will be responsible for all transportation costs and there will be an additional charge of 10% of the total value of the returned goods. All information on the subject of withdrawal is available in the Legal Section – “General Conditions of Sale” and in the “Returns and Exchange” section of the Website.

CONDITIONS OF WEBSITE USE TRADE POLICY

General Conditions

The Website www.ssheena.it.com is managed by Ssheena s.r.l., with headquarters in Corso San Gottardo 15, 20136 Milano Italy, VAT No.: 09461220965 (hereinafter, for the sake of brevity, “ssheena.it”).
Access and navigation of the website www.ssheena.it are governed by these Conditions of Use, so by accessing and browsing the website www.ssheena.it users shall agree to comply with such Conditions.
Access to the Website and its services is intended solely for personal use unrelated to any commercial, business or professional activity.

Intellectual Property

The site and its contents (by way of example and not limited to: the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colours, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by ssheena.it in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by ssheena.it unless expressly authorised.

Website Use

The user is solely responsible for his/her use of the Website and its content, and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information.

Excluding liability for intent and gross negligence, ssheena.it assumes no liability for use of the Website and its content by the user that does note comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.

ssheena.it assumes no liability in relation to the malfunctioning of the Website or to damages caused to the user by using the Website, which are not causally related to ssheena.it.

ssheena.it publishes information on its website providing a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, ssheena.it will immediately make any corrections.
ssheena.it makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.
The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, ssheena.it shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.
Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes or corrections.
ssheena.it reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.

TRADE POLICY

The offer and sale of products on the website www.ssheena.it are governed by the conditions set out in the paragraph General Conditions of Sale.
ssheena.it sells its own products and carries out its e-commerce activities exclusively to end-users who are “consumers”.
“Consumer” shall be taken to mean any natural person who operates on www.ssheena.it for purposes unrelated to entrepreneurial, business, craft or professional activities.
In view of its trade policy, ssheena.it reserves the right not to follow up on orders from persons other than “consumers” or, in any case, orders that do not comply with its trade policy.
In particular, to make orders on the Website, Customers must: – be consumers – be over 18 years old – qualify to enter into a legally binding contract – have a valid POP e-mail address – have a valid payment method.
On www.ssheena.it only brand name and top-quality products are offered for sale.
The main features of the products are presented on www.ssheena.it inside each product description.
ssheena.it shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves.
However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.

Ssheena.it. accepts the following payment methods:

The purchaser can pay with different payment methods certified by Axerve platform:
https://axerve.com/e-commerce/pagamenti

Prices and Currency

Prices published and final invoices will be in Euro (EUR) for all the shipping countries. ssheena.it. kindly suggests customers to contact their bank and be advised about the value of the price’s conversion and about the bank commissions related to the transaction. Credit cards will be charged in Euro (EUR), and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction.

Promo Codes

Customers who have received a PROMO CODE via newsletters, or on compliant promotional websites may enter the code when purchasing the order or during the checkout. Each code has a validity start and end date restricting its use, which cannot be extended.

Order Processing

ssheena.it reserves the right to refuse an order in the event that AXERVE.COM does not receive approval from the customer’s bank. Once an order of available products has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately. ssheena.it reserves the right to delay a shipment if the order cannot be shipped for reasons beyond ssheena.it’s control. Please note that during sales and promotions, there may be delays in delivery. ssheena.it reserves the right to refuse to process any order and/or service at any time.

DHL

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ
ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее – Условия)

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

ENGLISH

1. Terms used herein:

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

2. T&C Subject Matter

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

Deliveries and Undeliverables
Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.
DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request.
If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.

Inspection
DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.

DHL’s Liability
DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.
If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.
DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.
DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.

Claims
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

Circumstances Beyond DHL’s Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL – e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” – e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

Routing
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

4. Customs Operations Terms & Conditions

4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
6.2. The Consignee must pay for the Customs Broker’s services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

RUSSIAN

1. Термины, используемые в настоящих Условиях:

Экспресс-перевозчик – DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интернешнл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

2. Предмет настоящих Условий

2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее – Договор).
2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.

3. Условия доставки по сети DHL Express.

3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:

Доставка и невозможность доставки
Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем, однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону.
«DHL» может уведомить Грузополучателя о предстоящей доставке или пропуске доставки. Грузополучателю могут быть предложены альтернативные варианты доставки, в том числе доставка в другой день, доставка без подписи, перенаправление по другому адресу или самовывоз из сервисного отделения «DHL». Некоторые варианты доставки могут быть исключены по требованию Грузоотправителя.
В случае неприемлемости груза, как указано в ст. 2, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты Таможенных пошлин или иных связанных с Грузом сборов «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть выдан, отчужден или реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом Таможенных пошлин, связанных с Грузом сборов и соответствующих административных расходов подлежат возврату Грузоотправителю. «DHL» вправе уничтожить любой Груз, который «DHL» не может вернуть Грузоотправителю в силу закона, а также любой Груз, содержаний Опасные грузы во вложении.

Инспектирование
«DHL» имеет право вскрывать и инспектировать Грузы без уведомления в целях обеспечения безопасности, таможенного декларирования или в соответствии с иными регламентирующими и нормативными актами.

Ответственность «DHL»
Ответственность «DHL» в отношении любого Груза, перевозка которого осуществляется авиационным транспортом (включая вспомогательную перевозку автотранспортом или остановки на маршруте) ограничена в соответствии с Монреальской или Варшавской конвенциями, или, при неприменимости указанных конвенций – меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 19 специальных прав заимствования за килограмм (приблизительно 26,00 долл.США за килограмм). Такие ограничения также применяются ко всем иным видам грузоперевозок, с тем исключением, что в случае перевозки Грузов автомобильным транспортом действуют ограничения, перечисленные ниже.
В случае международной перевозки Грузов автомобильным транспортом ответственность «DHL» ограничивается или считается ограниченной условиями Конвенции о договоре международной перевозки грузов автомобильным транспортом (КДПГ) в размере меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 8,33 специальных прав заимствования за килограмм (приблизительно 14,00 долл.США за килограмм). В отсутствие подлежащих применению в силу закона или более низких ограничений ответственности в действующем национальном законодательстве такие ограничения также применяются к внутренней перевозке грузов автомобильным транспортом.
Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать Груз.
Размер ответственности «DHL» однозначно ограничивается непосредственным реальным ущербом, причиненным Грузу в результате его повреждения либо утраты, и не может превышать предельных значений в расчете на килограмм веса Груза согласно настоящему Разделу  6. Не подлежат возмещению любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков.
«DHL» обязуется приложить все разумные усилия для доставки Груза согласно обычному графику доставки «DHL», однако такой график не является обязательным и не входит в состав договора. «DHL» не несет ответственности за ущерб или убытки, вызванные задержкой, однако в случае определенных Грузов Грузоотправитель вправе потребовать ограниченную компенсацию за задержку согласно условиям Гарантии возврата денег, с которыми можно ознакомиться на интернет сайте «DHL» по адресу www.dhl.com или обратившись в DHL.

Срок предъявления претензий
Все претензии должны быть заявлены «DHL» в письменном виде в течение 30 (тридцати) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности. В отношении одного Груза можно заявить только одну претензию, при этом ее урегулирование является полным и окончательным урегулированием всех требований о возмещении ущерба и убытков в отношении такого Груза.

Независящие от «DHL» обстоятельства
«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна, эмбарго, мятеж, массовые беспорядки или производственные конфликты.

Маршрут следования
Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.

Применимое законодательство
Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

4. Условия сове 4.1. Таможенный представитель:

4.1.1 вправе производить таможенное декларирование Экспресс-груза;
4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;
4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.
Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.
4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза. ршения таможенных операций

5. Ответственность Сторон

5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.
5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

6. Тарифы и оплата услуг по совершению таможенных операций:

6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.
6.2. Услуги Таможенного представителя должны быть оплачены Получателем.
6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

7. Общие положения

7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

COOKIES POLICY

Cookie Policy

Cookies are small text strings that the sites visited by the user to send to his/her terminal (usually the browser), where they are stored before being sent back to the same websites at the next visit by the same user. While browsing a website, the user can also receive on his/her terminal cookies that are sent by different websites or web server (see “third party”), where some elements can reside (such as, for example, images, maps, sounds, links to specific pages on other domains) on the website that said user is visiting.

This cookie policy has the specific purpose of illustrating the types and procedures of use, as well as to to provide guidance on the actions to refuse or delete cookies present on the website, where desired.

Cookies use

Ssheena uses the following categories of cookies, divided according to the classification proposed by the Privacy Ombudsman in the advice of 8 May 2014 “Identification of simplified procedures for the information notice and the acquisition of consent for the use of cookies”:

Technical cookies

Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by the subscriber or user” (see Article 122(1) of the Privacy Code).
These are not used for further purposes and can be used for divided into browsing or session cookies, which guarantee the normal browsing and use of the website (making it possible, for example, to make a purchase or authenticate oneself to access restricted areas); analytics cookies, similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website; functionality cookies, which allow the user to browse according to a set of selected criteria (for example, language or products selected for purchase) in order to improve the service rendered to them.
In particular Ssheena uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer, to help the website analyse how users use the website. The information generated by the cookie about how you use the website (including your IP address) will be sent to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the website’s full features. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.
You can prevent Google from tracking a cookie that is generated by and linked to your use of this website (including your IP address), as well as from processing such data, by downloading and installing this plugin on your browser: http://tools.google.com/dlpage/gaoptout?hl=en.

Profiling cookies

Profiling cookies are designed to create user profiles and are used to send advertising messages in line with the preferences he/she shows when browsing the Internet.

Third party cookies

Third-party cookies come from ads from other websites, such as pop-ups or advertising banners, displayed on this website being viewed. They can be used to record the use of the website for marketing purposes.

Third-party cookies are usually used for profiling

While browsing our website, these cookies are used to show you products you might like or similar ones to those you have already looked at, based on your browsing history. The use of these cookies does not normally entail the processing of personal data, but can enable connections to your computer or other devices and tracking of saved data: the cookies connect to the browser installed on your computer or on other devices used while browsing our website.

Ssheena uses the following third-party cookies:
Google AdWords
DoubleClick

How to disable cookies

Most browsers are configured to accept cookies. However, most browsers allow you to control and disable cookies through your browser settings. Please note, however, that disabling browsing or functionality cookies may cause the website to malfunction and/or limit the service we offer.
You can find information on how to disable cookies if you are use these browsers:

•Firefox

https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

• Chrome

https://support.google.com/chrome/answer/95647?hl=it

• Explorer

http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9

• Safari

http://support.apple.com/kb/ph5042

• Opera

http://help.opera.com/Windows/10.00/it/cookies.html

INFORMATION ON PERSONAL DATA PROTECTION

PURSUANT TO ART. 13 OF LEGISLATIVE DECREE 196/03 as subsequently amended

1.   DATA PROCESSING CONTROLLER

Please be advised that while browsing the website www.ssheena.it and purchasing products for sale, data relating to identified or identifiable persons may be processed. The OWNER of said data processing is SSHEENA S.R.L., Tax Code and VAT No. 09461220965, registered in Milan’s Companies Register under No.09461220965, R.E.A. No.2092968, with its registered office in Corso San Gottardo 15, 20136 Milano,Italy. Its e-mail address is: customerservice@ssheena.it
The complete list of external managers who perform the processing of your data can be requested directly from Ssheena s.r.l.

2. PLACE OF DATA PROCESSING

The processing of data collected through the website www.ssheena.it takes place in Italy at the registered office of Ssheena s.r.l.

3.   TYPES OF DATA PROCESSED

3.1. Browsing data: the information systems and software procedures relied upon for the functioning of the website www.ssheena.it acquire personal data as part of their standard operations; the transmission of said data is an inherent feature of Internet communication protocols. This information is not collected to related to identified subjects, however it might allow enable users to be identified, given its nature, after being processed and matched with data held by third parties.
This data category includes IP addresses or domain names of the computers used by users connecting to this website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of such requests; the method used for submitting a given request to the server; the returned file size; the numerical code relating to the server response status (successful, error, etc.), and other parameters related to the user’s operating system and computer environment.
This data is used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data may be used to establish liability in the event that computer crimes are committed against the website.

3.2. Data provided by the user during registration or by filling out and sending the order: pursuant to Article 13 of the Code regarding personal data protection – Legislative Decree No. 196 dated 30.06.2003 as subsequently amended, we inform you that your personal and tax details acquired during registration or by filling out and sending the order to Ssheena s.r.l. will be processed:
1) (contractual purposes) to establish and implement the contractual obligations that concern you, as well as to fulfil the resulting legal obligations and/or secondary regulations. Please be advised that providing these details is compulsory. Therefore, refusal to supply the data requested during registration or by filling out and sending the order, in whole or in part, or failure to consent to its processing and/or communication to third parties, will result in Ssheena s.r.l being unable to provide the services requested;
2) (promotional marketing purposes) to send commercial communications, newsletters, advertising material, direct sales.

3.3. Interaction with external platforms and social networks: Ssheena s.r.l. can acquire data from third-party services accounts and perform interactions with social networks, or other external platforms, directly from the site. www.ssheena.it.The Interactions and data acquired in this way are, in any case, subject to the user’s privacy settings for each social network and the permissions expressed. The data acquired in this way will be processed for the purpose of marketing and special offers.

4.    PROCESSING COMMUNICATIONS

Without prejudice to the communications provided in pursuance of legal obligations, the data may be passed on in Italy to:

         –            debt collection companies

         –            professionals and consultants

         –            companies tasked with managing promotional marketing activities on behalf of Ssheena s.r.l;

         –            providers of electronic communications services and manufacturers of electronic tools

         –            companies tasked with the maintenance of the website www.ssheena.it.

The data will not be passed on abroad and/or disseminated to third parties in Italy or abroad.

5.      PROCESSING METHODS

The data processing will be carried out by formally identified employees and managers using paper, magnetic, IT and or telecommunication tools in order to ensure its security and confidentiality and secure against the loss of data, unlawful or improper use and unauthorised access. The processing can also be carried out through automated tools to store, manage, and send electronically the data itself. The databases are safeguarded in protected environments whose access is controlled by and compliant with the provisions set out in the Privacy Code.

6.      RIGHTS OF THE PERSON CONCERNED

With regard to the data itself, you can exercise the rights provided for in Article 7 of Legislative Decree No. 196 dated 30.06.2003, [insert link] within the limits and under the conditions laid down by Articles 8, 9 and 10 of said Legislative Decree. In particular, you have the right to object wholly or in part:

a) for legitimate reasons, to the processing of your personal data, even if it is pertinent for collection purposes

b) to the processing of your personal data for the purpose of sending advertising materials, direct sales, or for carrying out market research or promotional communications.

You can freely and at any time exercise such rights with a written request sent to Ssheena s.r.l. ; at the postal address or e-mail address customerservice@ssheena.it, to which we will promptly reply.

7.      TERMINATION

The data will be processed for the duration of the contractual relationship established, and subsequently for promotional/marketing purposes and to fulfil all legal requirements.
The undersigned declares to have received complete information, pursuant to Article 13 of Legislative Decree No. 196 dated 30.06.2003, and expresses his/her consent to the processing and communication of his/her data deemed personal under said decree within the limits and for the purposes of promotional marketing as specified in the information notice.

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cfruid codepen.io This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP Cookie
CookieConsent ssheena.it Stores the user’s cookie consent state for the current domain 1 year HTTP Cookie
cookies.js ssheena.it Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. Session HTTP Cookie
wc_cart_hash_# ssheena.it Unclassified Persistent HTML Local Storage
wc_cart_hash_# ssheena.it Unclassified Persistent HTML Local Storage
wc_fragments_# ssheena.it Unclassified Session HTML Local Storage

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga ssheena.it Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat ssheena.it Used by Google Analytics to throttle request rate 1 year HTTP Cookie
_gid ssheena.it Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
collect google-analytics.com Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel Tracker
mailchimp_landing_site ssheena.it Used to register how the user entered the website – This function is provided by Mailchimp. 27 days HTML Cookie
wc_fragments_# ssheena.it Unclassified Session HTML Local Storage